ICCS (Outsource Call Centers in India)

About

Services & Capabilities
ICCS positions itself as a digitally powered BPM/BPO leader in India, offering a wide range of services:

Customer Experience & Contact Center: Voice, chat, email, social media (omni-channel)

Back‑office & Business Process Outsourcing: Finance & accounting, market research, recruitment support, HR/payroll, data entry
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Sales & Revenue Generation: Lead gen, upselling, full-cycle selling, order fulfillment, collections

Tech‑driven Solutions: AI & data analytics, Gen‑AI, LLMs, speech AI, bots, sentiment analysis, BI/MI platforms

Specialized Expertise: Industry-tailored verticals like BFSI, e‑commerce, healthcare, telecom, startups, and more


Market Position & Achievements
Recognized as one of India’s top BPO service providers

Known for cost-efficient, scalable, customized solutions with strong data security and multilingual support (30+ languages)

Client satisfaction metrics regularly highlight high CSAT (~92%), ESAT (~89%), and NPS (~95%) scores

Infrastructure & Reach
Delivery Centers: 14 strategically located across India

Client-centric Flexibility: Custom-built solutions tuned to diverse industries and business models

Tech‑backed Performance: AI, analytics, automation elevate efficiency and customer satisfaction

Global-ready Support: Multi-lingual services with 24×7 operations cater to worldwide clientele

People-powered Culture: Balanced focus on workforce training, digital tools, and leadership-driven culture

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